Orders
What is Zebo? How does it work?
Zebo is your concierge for sustainable office supplies and corporate gifting. Shop on an as-needed basis, or subscribe for convenience and ease. Zebo makes it effortless to go plastic-free at your organization.
If I subscribe, how often do I get my Zebo subscription?
You choose a subscription interval in the Frequency section while building your box. Skip, pause, or edit your box at any time.
Will I get a notification before each subscription renewal?
Yes, you’ll get a notification email 3 days before an auto-renewal.
How can I update what’s in my next subscription renewal?
You’re in good hands! Please log in and edit your box in the “Subscriptions” section. Updates will kick in immediately.
Can I pause or cancel my subscription?
Any time. Please log in and choose to skip, pause, or cancel in the “Subscriptions” section. Let’s still be friends though!
Do you accept returns?
Yes, within 60 days of the delivery date, in the product’s original condition. If you are unhappy with any product, please email us at [email protected] or use the chat. We appreciate you giving us a chance to make it right.
Shipping
Why isn’t shipping free for all orders?
We charge a flat $9.99 shipping fee for orders under $75, because shipping providers charge us to send packages. Shipping is never truly free, so we prefer being transparent and showing you how much shipping costs us, rather than marketing it as “free shipping” and hiding this cost elsewhere.
Where does Zebo ship?
We ship to all 50 U.S. states. We do not yet ship to U.S. territories or other countries, because of the associated carbon emissions and high costs. Sorry!
How long does shipping take?
Depending on the distance, shipping typically takes 1-7 business days. Severe weather or high shipping volume can cause a delay. We hope for your patience and understanding.
If the destination is Austin, Texas, same-day delivery is available. Your dedicated account manager will work with you to schedule a delivery time.
Account
I forgot my password!
Happens to the best of us! Please reset your password here.
How do I get an account manager?
If you’ve placed an order for your organization, an account manager should’ve reached out to you. If not (how rude of us!) please email us at [email protected] or use the chat.
Brand
Where is Zebo based?
Austin, Texas!
What certifications does Zebo hold?
Zebo is certified by the City of Austin as both women- and minority-owned.
What are Zebo's Terms and Conditions?
Please see our Terms and Conditions.
Waste
What is in Zebo’s packaging? What do I do with the packaging material?
Glad you asked!
First, we reuse packaging from our manufacturers whenever possible.
If we must use new materials, Zebo proudly partners with EcoEnclose, an industry leader in sustainable packaging supplies. Specifically, we choose boxes, bags, tape, void fill, stickers, cards, and shipping labels that are 100% plastic free, made of at least 80% post-consumer recycled content, printed in algae-based ink, fully curbside recyclable, and made in the US.
Reuse or recycle Zebo’s shipping materials—the boxes are sturdy enough for a second or even third life!
Would Zebo be helpful for our LEED or TRUE certification?
Yes, purchasing plastic-free, sustainable office supplies through Zebo can contribute towards achieving LEED certification for green building, and TRUE certification for zero waste in workplaces. These certifications demonstrate that a building has met certain standards for responsible materials management and waste diversion. Attaining these kinds of certifications can deliver cost savings, increased property value and a positive environmental impact.
Would Zebo be helpful for our B Corp certification?
Yes, purchasing plastic-free, sustainable office supplies through Zebo can contribute towards achieving and maintaining B Corp certification. A minimum verified score of 80 points on the B Impact Assessment (BIA) is the first step towards certification. The BIA includes 50 questions on the “Environment” impact area, including internal waste diversion and management.
What is zero waste?
Let’s start with the goal: Zero waste aims to minimize landfill-bound waste, especially plastic. The “zero” is an asymptote. It’s a target we will consistently aim for, but not fully reach—that’s okay. It’s not about perfection.
It’s about trying. It’s about consistency. It’s about consuming mindfully and making incrementally better decisions. It’s about having compassion for the planet and for yourself.
To reduce waste, we follow the 5Rs: Refuse, reduce, reuse, recycle, and rot.
For example, we choose reusables over single-use items. We try to walk, bike, and carpool more. We take good care of and repair things to extend their life. We purchase secondhand or borrow whenever possible. We lean into minimalism and always ask “What’s a more sustainable option?” We compost organic waste like food scraps. We donate to reputable, certified reforestation projects every month.
Each person’s and each organization’s journey to zero waste will be different, which is the fun part! Zero waste is a mindset and a continuous journey. Don’t worry about perfection. Just start with one change today, with Zebo.
Why should I care about waste?
A lot of our environmental issues stem from our consumption—Here’s a recent study on the United States’ contribution to plastic pollution. Plastic waste is much more than just the bottles, wraps, and boxes we throw away.
The money angle: Your taxes are paying for waste sites.
The health angle: Think about where plastic comes from, and what it does to our body. Are you okay with ingesting a credit card's worth of plastic every week, as it eventually travels back up into the food we eat, water we drink, and air we breathe?
The social justice angle: Landfills are disproportionately located near low-income communities and communities of color, who have to suffer the consequences of living with land, water, and air contamination. This likely will pass onto their next generation as well, who may be born with higher rates of health issues.
The animal welfare angle: Plastic waste is an animal rights issue. When we throw plastic away, there’s no “away”. The burden isn’t gone, just transferred to wildlife.
Waste affects every living being, from us in the present, to our children’s children in the future. You alone can divert up to 280 pounds of plastic waste per year, which weighs as much as a giant panda. How cute is that?
Your choices matter. You can make a difference. You hold the power to change things for the better.